Privacy & data

When one of your repair orders resolves a fault code, the code, the category of repair that fixed it — or failed to — and the vehicle's year, make, model and engine join the shared pool. No shop name, no customer, no VIN, no prices, no hours, no technician, and none of your write-ups: only values from fixed lists. This is not a setting because there is nothing in it that is yours to give away, and because it is what makes “other shops found” work for you from your first day — including on faults you have never seen. Terms §3 sets it out.

For a job with a service code, the quoted and actual hours go into the shared labor guide alongside the code and the vehicle line. No labor rate, so no revenue and no rate card — and no technician, no customer, no VIN, no write-ups. Hours without a rate are not money.

Your own figures are never readable by anyone. They sit in your shop's own staging table, and the only thing that ever leaves is a median and quartiles built once at least 5 independent shops have logged the same job.

Being direct, because this is the one people ask about: yes, this is the number that shows how long jobs really take you against what you quoted. That is exactly why the guide is worth having — it is built from real clocks instead of a book rate — and it is also why nothing below the five-shop floor is ever published.