Customers
Everything your customers hear from you: the assistant that answers them in their portal, and the automatic emails and texts you send about their repair. Nothing here changes what you see — your own alerts are the bell in the top bar.
Your customers' permanent way in. Unlike an emailed sign-in link, this one never expires — put it on invoices, business cards, or a sign at the counter.
Daedalus answers questions in the customer portal using only that customer's own repair orders and vehicles. It does two things: tell them where their car is, and answer general questions about their service. Anything that commits the shop goes to you instead.
What it will not do
- It never states or implies a warranty, guarantee, coverage, goodwill, refund, discount, comeback policy, loaner, or towing. Those bind your shop and are a service advisor's call — asked about any of them, it says a person will take care of it and flags the conversation for you.
- It does not guess at cost, cause, or how long something will take beyond what is on the record.
- It never gives a "safe to drive" verdict.
- It cannot approve estimates, take payments, or book appointments — it points the customer at the button on their own screen.
- It only ever sees that one customer's data. No other customers, no internal notes, no costs or margins.
The automatic emails and texts your customers get — the ones that go out on their own, with nobody watching. Sending an estimate or an invoice is something you do, so it always sends. Only customers who have opted in receive them — turning something on here never messages someone who hasn't agreed to hear from you.